SERVICES
PHOENIX as one of the biggest distribution companies within Europe with great coverage of individual markets offers services to producers and suppliers in the following areas:
Receipt of goods
- Electronic notification of incoming package
- Temperature monitoring during transportation, evaluation of temperature records
- Quarantine regime
- Customs clearance, customs debt guarantee
- Intrastat reports
- Import licenses
- Claims at receipt
Storage and picking
- Record of storage transactions
- Special products handing: cooling chain, narcotics, psychotropic substances
- Temperature monitoring
- Samples
- Inventory
- Claims management/hidden defects
- Hygienic regime, sanitation, desinsection and deratization
- Claims customer - supplier
- Customs warehouse
- Warehouse insurance
- Expiration management – checking, freezing
- Invoicing of deliveries to pharmacies and secondary distributors together with debtor management
- Special delivery regime – deliveries for a particular patient etc.
- Clinical studies - service
- Certified production: repackaging, relabeling, kits
- Certified liquidation of devalued products
- Services of the responsible pharmacist
- Pharmacovigilance
- Quality risks management
- Recalls, returns
- Consultation services in the area of pricing and categorization
- Realization of transfer orders of supplier representatives received from the pharmacies via electronic tools (PHOENIX transfer shop, e-ordering PharmInfo, transfer orders from supplier CRM system)
- Services focused on B2B business
- WebServices for gaining sell out data from pharmacies; concerning products included in marketing projects
- Generating various types of reports according to requirements
- Fully validated computer system in accordance with GAMP
- Online connection with business partners via WebServices/FTP including:
- Customer order
- Delivery note (for pharmacy)
- Purchase order
- Delivery note (from industry) – batch, expiration
- Stock status
- Electronic invoice – PDF+XML
- FTP interface for SAP
- Advice in marketing activities (in regard to their feasibility and effectiveness)
- Active support via telemarketing
- Informing pharmacies about running marketing activities through electronic means
- Fliers distributed to pharmacies with deliveries
- Extra Prizma flyer – issued on a monthly basis, ideal for providing information about new OTC assortment in the market, special offers and multiple package deals
- Automatic dispensation of action products
- Special flyer actions focused on OTC assortment for the end customer
- Educational activities for pharmacies
- Specialized parts of the PARTNER project:
PARTNER Plus
Aktiv Plus
Space Management
